Refund Policy

Custom work

Most products sold by Hoodoo Designs are custom-made to order. Because custom work is produced specifically for one customer, custom orders are generally final sale once a proof has been approved or production has started.

Proof approval

Customers are responsible for carefully reviewing proofs, spelling, dimensions, colours, quantities, materials, and layout details before approval. Once approval is given, errors that were visible on the approved proof are the customer’s responsibility.

Colour and material variation

Slight differences between on-screen colours and printed output, or between production runs and materials, can occur. Reasonable variation in colour, finish, laminate appearance, and trim tolerance is not considered a defect.

Damaged, defective, or incorrect work

If an order is damaged, defective, or does not materially match the approved specifications, please contact Hoodoo Designs within 5 business days of pickup, delivery, or installation. After review, we may repair, reprint, replace, or partially or fully refund the affected portion of the order, depending on the issue.

Shipping and delivery issues

If shipping damage is suspected, keep all packaging and notify us promptly with photos. Delays caused by third-party carriers are outside our direct control, but we will assist where reasonably possible.

Non-custom items

Unused non-custom stock items may be considered for return within 7 days of delivery or pickup, subject to approval and original condition. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Deposits and cancellations

Deposits may be required before design, material ordering, or production begins. Deposits are non-refundable to the extent they cover completed design time, special-order materials, setup work, or other costs already incurred. If a job is cancelled after work has started, Hoodoo Designs may retain all or part of the deposit to cover those costs.

Customer-supplied file issues

Hoodoo Designs is not responsible for problems caused by customer-supplied files, including low resolution, spelling mistakes, incorrect dimensions, hidden layers, missing fonts, transparency issues, or files supplied in the wrong format, unless we specifically agreed to correct the file.

How to request a review

Please provide the order number, a description of the issue, supporting photos where applicable, and the date of pickup, delivery, or installation so we can review the matter promptly.